What it’s like to be a Systems Engineer
Systems Engineers at Clark Public Utilities work with a team to provide support and resolution of customer requests. They work across the department to manage the customer experience and deliver outstanding customer service. Some of their responsibilities include installing, supporting, and maintaining the utility’s computers, phones, software, and mobile devices. They help integrate technology, monitor, document, and resolve customer requests in the Service Desk system, recommend, develop, and deliver customer training based on ticket patterns and analysis. They also provide in-person and remote support to resolve customer requests promptly, all while proactively communicating with customers, teams, and management to provide status, updates, and recommendations.
Education: Qualified applicants should have an Associate’s degree in technology or related field.
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