What it’s like to be a Business Applications Manager
A Business Applications Manager oversees a team of employees who are the primary point of contact for IS requests, setting the standard for customer engagement. They configure, manage, and maintain ticketing system in support of departmental goals and ensure prompt, efficient response to customer support requests and deliver timely resolutions. They work to thoroughly understand various department needs and integrate technical solutions in support of specific goals. In addition, they maintain utility computers in coordination with virtual desktop environment, as well as computer equipment deployed in fleet vehicles and other sites throughout the county. They configure, manage, and support voice services, both the office phone system and cellular phones and make sure employees in all departments have what they need on the technology side in order to do their work.
Education: Bachelor’s Degree in Technology, Computer Science, MIS, or related field.
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