What it’s like to be a Dispatch System Operator
Dispatch System Operators keep an eye on our electric system. They are the first to alert crews to potential issues in the system and work with a variety of departments to either keep the lights on or restore outages as quickly as possible. They use and keep SCADA screens, wall board and feeder maps updated and monitor the electrical system status. They keep track of switching orders and make sure the proper procedures are followed.
They also operate transmission and distribution system, making sure electric power is delivered safely to all customers. During an outage, they direct crews which jobs and locations to tend to first and communicate with all departments impacted.
Education: Have a high school diploma or GED, complete an apprenticeship in electrical dispatching or electric utility operations, learn GIS applications and electric utility systems like SCADA, certifications and continued learning while on the job.
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